Privacy Policy

Your Privacy

At Top End Cleaning Services ("we", "us", "our"), we respect your privacy. You may browse our website without sharing personal data. We only collect personal information when you request a quote, subscribe to updates, or contact us for our services.

1. What Information We Collect & Why

Contact & Service Info

• Name, phone, email, address – Needed to respond to quote requests and schedule services.
• Service preferences (window cleaning, solar panel cleaning, gutter cleaning, etc.) – Helps us tailor our services to your needs.
• Property details – To provide accurate estimates and service quality.

Optional Info

• How you heard about us – To understand which marketing channels work best.
• Last cleaning date – Helps us provide better service recommendations.

This data is collected only with your consent and is used to respond to your requests, schedule services, and improve our offerings.

2. When You Contact Us

When you request a quote, schedule a consultation, or contact us for services, we may ask for your name, contact information, and service details. We use this information to serve you better, follow up on your requests, and provide updates about your service appointments.

3. Promotions & Special Offers

Occasionally, we run special offers or promotions. We collect your contact information to manage these offers and notify eligible customers. Participation is always voluntary.

4. Communications & Marketing

With your consent, we may send you emails about service reminders, cleaning tips, or special offers. You can opt out anytime by clicking the unsubscribe link in our emails or contacting us directly.

5. Data Security

We use secure procedures and SSL encryption to protect your data. While no system is completely foolproof, we follow industry best practices to keep your information safe and secure.

6. Sharing & Third Parties

• We never sell or rent your personal data.
• We may share anonymized data with analytics partners to improve our services.
• Third-party payment processors may handle payment information securely.
• External websites linked from our platform have their own privacy policies.

7. Your Rights

You have the right to:

• Access – Request a copy of your data.
• Correction – Update or fix your information.
• Deletion – Request removal of your data when no longer needed.
• Opt-Out – Unsubscribe from marketing communications at any time.

To exercise these rights, contact us using the information below.

8. Data Retention

We keep your data only as long as necessary to provide services, comply with legal obligations, or as required by your consent. Service records are typically retained for business and tax purposes.

9. Policy Updates

We may update this privacy policy occasionally. Changes will be posted on this page with an updated date. Continued use of our services implies acceptance of any changes.